Privacy Policy
Updated June 2026
Website: https://omoda-parts.co.uk
Contact email: info@omoda-parts.co.uk
Last updated: June 2026
Privacy Policy
Omoda Parts UK is committed to respecting your privacy and protecting the personal information you provide when using our website.
This Privacy Policy explains what personal data we collect, why we collect it, how it may be used or shared, how long it may be retained, and the rights available to you under UK data protection law.
It applies when you browse our website, create an account, place an order, contact us, subscribe to communications or otherwise interact with Omoda Parts UK.
Information about our use of cookies and similar technologies is provided separately in our Cookie Policy.
1. About us
Omoda Parts UK operates the website https://omoda-parts.co.uk.
We provide Omoda parts, accessories and vehicle-related products to customers in the United Kingdom.
For questions about this Privacy Policy or the way we handle personal information, please contact us using the following details:
Email: info@omoda-parts.co.uk
2. Personal information we may collect
The information we collect depends on how you use our website and the services you request.
We may collect personal information when you:
Browse our website
Place an order
Create or access a customer account
Complete a contact form
Contact us by email or another communication method
Request customer support
Subscribe to marketing communications
Leave a review or provide feedback
Begin or complete the checkout process
The information collected may include:
Your full name
Billing address
Delivery address
Email address
Telephone number
Customer account details
Products ordered
Order history
Delivery preferences
Payment status and transaction references
Messages sent through contact forms
Customer service correspondence
Returns, refunds and complaint information
Marketing preferences
IP address
Browser type
Device type
Operating system
Approximate geographic location
Referral source
Website activity and usage information
We aim to collect only the information reasonably required to provide our services, process purchases, respond to customers, improve our website and comply with our legal obligations.
3. How we collect personal information
We may collect information directly from you when you provide it to us.
This may happen when you enter information during checkout, create an account, complete a contact form, subscribe to emails or communicate with our customer service team.
Certain technical information may also be collected automatically when you use the website. This may include your IP address, browser information, device information and details about how you interact with our pages.
We may also receive limited information from third parties involved in providing our services, such as payment providers, delivery companies, fulfilment partners and fraud-prevention services.
4. How we use your personal information
We may use personal information for the purposes described below.
Processing and fulfilling orders
We use your personal details to:
Confirm and process your purchase
Take or verify payment
Arrange order fulfilment
Deliver products to the address you provide
Send order confirmations and delivery updates
Manage cancellations, returns and refunds
Resolve problems relating to your order
This may require us to use your name, delivery address, billing information, contact details and order information.
Managing customer accounts
Where customer accounts are available, we may use your information to:
Create and maintain your account
Allow you to view previous orders
Remember saved details
Support account security
Help restore access where login details are forgotten
Responding to enquiries
When you contact us, we use the information you provide to understand your enquiry and provide an appropriate response.
We may retain a record of the communication where this is useful for customer service, dispute resolution, training, legal or administrative purposes.
Providing customer support
We may use customer and order information to help with:
Product questions
Delivery enquiries
Returns and refunds
Damaged or missing items
Account problems
Complaints
After-sales assistance
Sending service-related communications
We may contact you about matters connected with your use of our services.
These communications may include:
Order confirmations
Payment confirmations
Dispatch notifications
Delivery information
Account security notices
Return or refund updates
Responses to support enquiries
Important changes affecting an order or service
These are service communications and are not normally treated as marketing.
Improving our website and services
We may use technical and website usage information to:
Understand how visitors use our website
Improve navigation and page layouts
Identify popular products and content
Diagnose errors or technical problems
Improve website speed and performance
Develop new products, features and services
Improve the customer shopping experience
Where required, analytics technologies will only be used after consent has been provided.
Preventing fraud and protecting our services
We may use technical, account, order and payment information to:
Detect suspicious transactions
Prevent fraud or misuse
Protect customers and our business
Maintain website security
Investigate unauthorised access
Enforce our website terms and policies
Meeting legal and regulatory obligations
Certain records may be used or retained to comply with legal requirements relating to:
Tax
Accounting
Consumer rights
Fraud prevention
Financial records
Legal claims
Regulatory requests
Law-enforcement enquiries
5. Lawful bases for processing personal data
UK data protection law requires us to have a valid lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases.
Contract
We process personal information where it is necessary to enter into or perform a contract with you.
This includes using your information to process an order, arrange delivery, take payment and provide support connected with your purchase.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Our legitimate interests may include:
Operating and improving our website
Responding to customer enquiries
Providing customer support
Protecting our website and business
Preventing fraud
Understanding website performance
Managing complaints and disputes
Maintaining accurate business records
Legal obligation
We may process or retain personal information where required to comply with a legal or regulatory duty.
This may include maintaining tax, accounting and transaction records.
Consent
We may rely on your consent where required, including for certain marketing communications, analytics or optional cookies.
You can withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
6. Payments
Payments made through the Omoda Parts UK website are processed by third-party payment providers.
These providers may collect information required to authenticate and complete your transaction, including card information, billing details and fraud-prevention data.
Omoda Parts UK does not normally receive or store your complete payment-card details.
Payment providers process personal information according to their own privacy policies, terms and security procedures.
We may receive limited payment information, such as:
Payment status
Transaction reference
Payment method used
Billing confirmation
Fraud or verification results
This information may be used to process your order, confirm payment, issue refunds and investigate transaction problems.
7. Order fulfilment and delivery
We may share the information required to prepare, dispatch and deliver your order with relevant service providers.
These may include:
Product suppliers
Fulfilment providers
Storage and distribution partners
Warehousing services
Delivery companies
Postal services
Customs or import services where applicable
The information shared may include:
Your name
Delivery address
Telephone number
Email address
Products ordered
Order reference
Delivery instructions
Some products may be processed or dispatched through an international storage and distribution network.
Where this applies, the information needed to complete your order may be shared with suppliers, fulfilment providers and delivery partners located outside the United Kingdom.
We only aim to share information that is reasonably necessary to process and deliver the order.
8. Contact forms and communications
When you complete a contact form or communicate with us, we may collect:
Your name
Email address
Telephone number, where provided
Order number, where relevant
The content of your message
Any attachments or additional information you submit
We use this information to respond to your request, provide support and maintain an appropriate record of the communication.
Please avoid sending unnecessary sensitive personal information through website contact forms or ordinary email.
9. Analytics and website usage
We may collect information about how visitors use our website.
This may include:
Pages visited
Products viewed
Time spent on the website
Links and buttons selected
Browser and device information
Approximate location
Referral source
Website errors
General navigation patterns
This information may help us understand website performance, resolve technical issues and improve the way customers browse and shop.
Analytics information may be collected in an aggregated or anonymised form where possible.
Further information about analytics cookies and similar technologies is available in our Cookie Policy.
10. Marketing communications
Where you have subscribed, consented or where otherwise permitted by law, we may use your contact details to send:
Product updates
Special offers
Discount information
New product announcements
Website news
Promotional communications
You can unsubscribe from marketing communications at any time by selecting the unsubscribe option included in the message or by contacting:
Unsubscribing from marketing will not prevent us from sending service messages relating to an order, customer account or enquiry.
We do not sell or rent personal information to third parties for their own direct marketing purposes.
11. Who we may share personal information with
We may share personal information with carefully selected third parties where this is reasonably necessary to operate our business, provide our services or meet a legal obligation.
These parties may include:
Payment processors
Banks and financial service providers
Product suppliers
Fulfilment partners
Storage and distribution providers
Delivery and courier companies
Website hosting providers
Ecommerce platform providers
Email and communication services
Customer service tools
Analytics providers
Marketing service providers
IT support providers
Website security providers
Fraud-prevention services
Accountants
Insurers
Solicitors and other professional advisers
Regulators
Tax authorities
Courts
Law-enforcement agencies
Government bodies
Service providers are expected to use personal information only for the purpose of providing the relevant service and to apply appropriate security measures.
We may also disclose information where necessary to establish, exercise or defend legal claims, protect our rights or respond to a lawful request.
12. International transfers of personal data
Some suppliers and service providers used by Omoda Parts UK may be located outside the United Kingdom.
As a result, personal information may be transferred to or processed in other countries when this is necessary for:
Order fulfilment
International delivery
Website hosting
Technical support
Payment processing
Analytics
Communication services
Fraud prevention
Data protection laws outside the UK may differ from those that apply within the UK.
Where required, we will take reasonable steps to ensure that appropriate safeguards are used for international transfers. These may include recognised contractual safeguards or transfers to countries considered to provide an adequate level of protection.
13. How long we retain personal information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.
Retention periods may vary depending on the type of information and our legal, accounting, operational or contractual obligations.
For example:
Order and transaction records may be retained for tax, accounting, consumer protection and legal purposes.
Customer service communications may be retained while an enquiry, complaint or dispute remains relevant.
Account information may be retained while the account remains active.
Marketing information may be retained until you unsubscribe or object to its use.
Consent records may be retained to demonstrate when and how consent was obtained or withdrawn.
Technical and analytics data may be retained for website reporting, security and performance analysis.
Fraud-prevention information may be retained where necessary to protect our services.
When information is no longer required, it may be securely deleted or anonymised so that it can no longer identify you.
14. How we protect personal information
We use reasonable technical and organisational measures to protect personal information against:
Loss
Theft
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Accidental destruction
Unlawful processing
These measures may include:
Encrypted website connections
Secure payment systems
Password-protected accounts
Access restrictions
Security monitoring
Website and server protections
Limiting access to authorised individuals
Using established service providers
Software and system updates
Backup and recovery procedures where applicable
Although we take reasonable precautions, no website, transmission method or online storage system can guarantee complete security.
You are responsible for keeping your account password and login details confidential and should contact us if you believe your account has been accessed without permission.
15. Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to complete incomplete information
Request deletion of personal information in certain circumstances
Request that we restrict the processing of your information
Object to certain processing based on legitimate interests
Object to direct marketing
Withdraw consent where processing is based on consent
Request the transfer of certain information in a portable format
Complain about the way your personal information has been handled
These rights are not absolute and may be subject to legal conditions, exemptions or limitations.
To exercise a right, please contact:
Please explain the nature of your request and provide enough information for us to identify the relevant records.
We may need to request proof of identity before releasing or changing personal information.
We will aim to respond within the period required by applicable data protection law.
16. Complaints
Please contact us first if you have concerns about how your personal information has been handled.
We will aim to investigate the matter and provide an appropriate response.
You may also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.
17. Children’s privacy
The Omoda Parts UK website and its products are intended for adults.
We do not knowingly collect personal information directly from children.
Where you believe a child has provided personal information to us without appropriate permission, please contact:
We will review the matter and take reasonable steps to remove the information where appropriate.
18. Third-party websites
Our website may contain links to websites operated by third parties.
These websites have their own privacy policies, terms and security practices. Omoda Parts UK is not responsible for the way external websites collect, use or protect personal information.
You should review the privacy policy of a third-party website before providing personal information or using its services.
19. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to:
Our business
Our website
Our products and services
Our suppliers or service providers
The way personal information is processed
Legal or regulatory requirements
Security or technology practices
The latest version will be published on this page.
The “Last updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.
20. Contact us
For questions about this Privacy Policy, the information we hold about you or your data protection rights, please contact:
Omoda Parts UK
Website: https://omoda-parts.co.uk
Email: info@omoda-parts.co.uk